sbobey FAQ

When you create a sbobey account, we require identity verification (KYC) to comply with local regulations and protect our members. You will need to provide a valid national identity card or passport, proof of residential address (such as a utility bill or rental agreement), and a photograph of yourself holding your ID document. For users in Jakarta, Surabaya, Bandung, Medan, and other regions where sbobey operates, the same documents are requested. Our verification process on sbobey typically completes within one business day. If you submit documents that are unclear or incomplete, we will ask you to resubmit. Once verification is approved, you can deposit funds and begin using all sbobey services.

Opening a sbobey account takes five steps. First, you visit sbobey and click "Open an account" to fill out the registration form with your username, email, mobile number, and password. Second, we send a verification link to your email; click it to confirm. Third, you log into sbobey and provide identity documents for KYC verification. Fourth, our team reviews your documents (usually within one business day). Fifth, once verified, your sbobey account is active and you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. You can then access sportsbook markets, live-dealer tables, slots, and esports offerings on sbobey. The entire process on sbobey typically takes 24 hours or less.

We at sbobey allow members to manage their account settings through the account settings page accessible after login. You can update your email address, mobile number, password, and notification preferences. If you wish to pause your sbobey account temporarily (for example, during Idul Fitri or Idul Adha holidays), you can contact our support team to request a temporary account suspension. Note that a suspended sbobey account will not permit new transactions, but you can still view your transaction history and contact support to withdraw funds. For permanent account closure, you must request this in writing and ensure all account balances are withdrawn first.

When you request a withdrawal from your sbobey account, our team reviews your request for compliance and accuracy. This review process typically takes 1-2 business days. Once approved, the withdrawal is sent to your chosen payment method—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment—and the funds arrive according to that method's standard processing time (usually 1-3 business days). During holidays such as Idul Fitri or Idul Adha, processing on sbobey may be slightly longer. If your withdrawal has been pending for more than 3 business days after approval, contact our support team to investigate. We do not charge withdrawal fees on sbobey.

If a deposit or withdrawal does not complete on sbobey, we investigate the issue. For deposits via online payment, e-wallet, mobile banking, or local payment, a failed transaction typically means the payment app declined the request—in which case your money is not deducted and you can retry. For bank transfers (online payment, e-wallet, mobile banking, local payment), a failed transaction usually results in the funds being returned to your bank account after 1-3 business days. For online payment or e-wallet, check your transaction status in that app first. On sbobey, you can view your transaction history to see the status of each deposit and withdrawal. If funds are deducted from your account but do not appear in your sbobey balance, contact our support team with your transaction ID and bank confirmation, and we will investigate and credit your account if needed.

Our sbobey platform lists football and tournament markets from major international competitions. These include Liga 1 (Indonesian domestic league), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League, Premier League, and other top-tier competitions across Europe and Asia. Beyond football, we also offer badminton and MotoGP markets. game information and match schedules are updated continuously on sbobey, and you can view upcoming fixtures by competition or date. Each market on sbobey displays the available betting options and game information. If a specific match or league is not listed on sbobey, it may not be available in your region or the market may open closer to the match date. Contact our support team if you have questions about a specific competition.

We at sbobey offer a loyalty tier programme that rewards frequent members. As you deposit and transact on sbobey, you accumulate loyalty points. These points are tracked in your account dashboard and can be redeemed for bonus credits or other rewards. The more you use sbobey—across sportsbook, live-dealer tables, slots, or esports markets—the faster you advance through tiers. Higher tiers on sbobey unlock benefits such as faster withdrawal processing and dedicated support access. Your tier status is calculated monthly based on your total activity. Loyalty points on sbobey do not expire as long as your account remains active, but they may be forfeited if your account is closed. For specific details about point values and redemption options, check the loyalty section of your sbobey account or contact our support team.

When you contact sbobey support, we aim to respond to your query within 24 hours on business days. During weekends and public holidays such as Idul Fitri or Idul Adha, response times on sbobey may be longer. You can reach our support team through the in-app messaging system (available on desktop and mobile) or by email via the contact form on our website. Urgent queries (such as account security concerns) are prioritized by our sbobey support team. For non-urgent questions, standard response time is 24-48 hours. If you do not receive a response within 48 hours, you can follow up with a support ticket reference number. We at sbobey commit to transparent and timely communication with all our members.